Shipping & Returns
Pricing is in Australian Dollars ($AUD). All orders are delivered during business hours and will require a signature, otherwise a card will be left at your address for collection at a later time.
As we have a number of suppliers, you may receive deliveries from different carriers and there may be a difference in transit times as items may be shipped from different warehouse locations. As a result, we are unable to provide an exact delivery time for smaller or medium sized items. With larger size items, some carriers are able to advise an approximate (morning or afternoon) delivery time.
For Sydney, Melbourne, Adelaide and Brisbane metro, please allow up to 3 business days for delivery.
For regional NSW, VIC, QLD & ACT, please allow up to 4 business days for delivery.
For country NSW, VIC, QLD & SA, please allow up to 7 business days for delivery.
For TAS, WA, NT, North QLD, please allow between 7 – 10 business days for delivery.
For NZ customers, please allow between 7 – 14 business days for delivery.
Standard delivery cost (under 10kg) within Australia and New Zealand is $19.95AUD.
Standard delivery cost (over 10kg) within Australia and New Zealand is $34.95AUD.
We do not normally ship to PO boxes but if you have a specific requirement to send to a post office box, please send us an email at email@example.com along with the order and a friendly member of staff will contact you with details on how to fulfil your order. Please understand that this may take a little longer to complete your order as a small number of suppliers don’t ship to PO boxes.
Free postage for all Australian orders over $150. Free postage for all New Zealand orders over $200.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for ‘out of stock’ items, however, if you have placed an order through our website and the item is unexpectedly delayed, we will offer you a store credit for that particular item.
If you’re not 100% satisfied with the items you purchased, please take a photo of the item and send us an email at firstname.lastname@example.org with an explanation why the item isn’t suitable, and we will offer either a full refund of the goods purchased, store credit or exchange. Please note that items returned will need to be paid at your own expense and will need to include tracking. We will not cover the postage cost to return a faulty item.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.